Refund policy

Damaged, incomplete or wrong item

If your order arrives damaged, with a part missing, or it isn't the item you ordered, tell us within 30 days of delivery. Email earlshopsupport@gmail.com with your order number and a few photos or a short video. We need them to approve a claim. Depending on what's wrong, we'll send a replacement or the missing part, or refund you in full or in part. You don't need to send it back.

Small marks that don't affect use, like light scratches, aren't covered. Neither is a dented box when the item inside is fine.

If something stops working later

Email us with your order number and photos. We'll check with the manufacturer what can be done. This doesn't limit any rights you have under the law.

Change of mind

We don't accept returns if you changed your mind or the item doesn't fit your couch, bed or car. We'd rather help before you order: every product page lists the measurements, and the ottoman ramp has a size guide. Not sure? Email us and we'll help you measure.

Cancelling an order

If your order hasn't shipped and we can still stop it, we'll cancel it and refund you in full. If we can't ship on time, you can cancel any time before it ships.

Refunds

Refunds go back to the card or account you paid with. We send them within 7 working days of cancelling your order or approving your claim. Your bank may take a few more days to show it.